Provide responsive end-user support and administer the day-to-day systems, identities, devices and collaboration tools used by Spearlogics and its customers.
Key responsibilities
- Own helpdesk requests from intake through resolution, escalation and customer communication.
- Support Windows workstations, common business applications, printers, mobile devices and office connectivity.
- Administer Microsoft 365, Exchange Online, Teams, SharePoint, Entra ID and related user-access workflows.
- Perform user onboarding and offboarding, password resets, permissions changes and endpoint setup.
- Maintain ticket notes, knowledge articles, asset records and repeatable support procedures.
- Monitor recurring issues, identify root causes and coordinate escalations with engineering teams and vendors.
Qualifications
- At least 5 years of helpdesk, desktop support, systems administration or managed-services experience.
- Strong experience supporting Microsoft 365, Windows, identity, endpoint and common office technologies.
- Excellent customer service, prioritization, troubleshooting and written documentation skills.
- Experience with ticketing, remote-support, endpoint-management and asset-management tools.
- Microsoft, CompTIA or comparable support and administration certifications are preferred.