Acronis Advantage Premier - 1 Year - Service
24 x 7 x 1 Hour - Technical
About This Product
Overview
Acronis Advantage® Delivers Enhanced Support and Maintenance to Customers Worldwide
Designed to meet the customer service, support, and troubleshooting demands of our home and corporate customers, the Acronis Advantage program provides a variety of support options including a self service, pay-per-incident or subscription plan.
An enhanced self-service knowledge base library, expanded pay-per-incident support, and three subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs. For the Acronis® line of corporate products, the first year subscription of either the Acronis Advantage Standard or Premier level of service is included.
The Acronis Advantage program offers:
- A personalized and flexible array of services
- Premier service levels featuring fast response times to critical issues
- Direct interaction with knowledgeable Acronis support professionals
- Help for organizations in meeting their service level agreement (SLA) and Continuity of Operations Programs (COOP) requirements
- Keeps your system optimally maintained with a predictable total cost of ownership
- Emergency Telephone Support service included to resolve your problems
- 1 Hour - Emergency phone consulting service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- Advantage Premier
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x1 Hour
- Provided Support
- Emergency Telephone Support Emergency Email Consulting Web Support Phone Support Email Support Software Upgrade Web-based Training Software Update Live Chat
- Service Response Time
- 1 Hour - Emergency phone consulting
- Service Duration
- 1 Year