Barracuda Professional Services Remote Quick Start - 90 Day - Service

The product quick start ensures the Barracuda solution is quickly and properly deployed. Barracuda provides a Professional services engineer for up to 8 hours to complete the given tasks.

This product quick start includes:

• Pre-installation planning
• installation
• configuration
• Knowledge transfer

Stage one: Implementation review and project planning

a Barracuda Professional services engineer will lead a remote project kick-off meeting to go through the project requirements, review the details of the configuration plan and schedule the installation.

Stage two: Implementation and basic configuration

The certified engineer will install the solution according to best practices and the requirements identified in the planning phase. This includes installation of the appliances (physical / virtual) with the latest generally-available code release or the activation of the saas solution.no advanced configuration takes place in this phase. The goal is to ensure the solution is passing / receiving traffic and that all subsystem components are functioning as expected. The engineerwill work with the customer to remedy any technical anomalies.

Stage three: Advanced configuration

With all instances properly built and able to communicate, services will be enabledand the product will be configured perthe requirements discussed during pre-installation planning. Knowledge transferis also provided, to ensure the customer'sstaff has a basic understanding of theimplemented technology and can begin to administer the solution in conjunction with Barracuda Technical support.

Stage four: Post-implementation testing

The engineer will work with the customer to execute relevant test cases to confirmthe configuration is working as expected.The engineer will work with the customerto remedy any technical anomalies. Basicproduct and maintenance training will also be provided.