Cisco Unified Communications Essential Operate Service - Extended Service - 1 Year - Service
Manufacturer: Cisco Systems, Inc
Mfr. Part: CON-ECDN-CSKITPLS
8 x 5 x Next Business Day - Service Depot - Exchange - Electronic, Physical
About This Product
Overview
Cisco Unified Communications Essential Operate Services help you maintain the high availability, security, and operational efficiency of your Cisco Unified Communications network. Highly trained and knowledgeable experts provide around-the-clock technical support to guide your IT staff through the process of resolving Cisco Unified Communications hardware and software component-related issues.
SERVICE OVERVIEW
The Cisco Unified Communications family of voice and IP communications products and applications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure. Part of the Cisco Lifecycle Services framework, Cisco Essential Operate Services can help you quickly resolve incidents across your IP Communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity. The service is composed of two options:
With Cisco Essential Operate Services, you gain 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners, who are highly trained, have a deep understanding of Cisco Unified Communications products and technologies, and offer expertise based on extensive experience evaluating the performance of complex communications systems.
With one simple phone call you can reach a team of engineers certified to work through the problem and resolve the issue quickly. Depending upon your service contract, Cisco support engineers provide assistance with all Cisco hardware components and Unified Communications application software. The service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.
The service combines all of your Cisco Unified Communications system support requirements under one contract. This eliminates the need for multiple contracts for each application and server. Your service contracts are simplified with reduced administrative overhead, resulting in faster time to problem resolution. Cisco Essential Operate Services include capabilities similar to those of Cisco SMARTnet and Software Application Support (SAS) offerings:
Unified Communications software-only application support includes:
SERVICE OVERVIEW
The Cisco Unified Communications family of voice and IP communications products and applications enables your organization to communicate more effectively. The results are simplified business processes, improved customer service, and increased productivity and profitability. But to gain the full advantage of your network, you need proper operational support to maintain the efficiency, reliability, and performance of your converged voice and data infrastructure. Part of the Cisco Lifecycle Services framework, Cisco Essential Operate Services can help you quickly resolve incidents across your IP Communications network by providing you with access to a highly trained team of specialized engineers who can analyze complex networking issues and assist with incident remediation. The support they provide can help reduce downtime, improve Cisco Unified Communications performance, and lead to higher productivity. The service is composed of two options:
- Unified Communications for software applications
- Unified Communications software application and server support
- Wireless LAN Radio Frequency Assessment Service
With Cisco Essential Operate Services, you gain 24-hour, 365-day-a-year access to Cisco Systems engineers and certified partners, who are highly trained, have a deep understanding of Cisco Unified Communications products and technologies, and offer expertise based on extensive experience evaluating the performance of complex communications systems.
With one simple phone call you can reach a team of engineers certified to work through the problem and resolve the issue quickly. Depending upon your service contract, Cisco support engineers provide assistance with all Cisco hardware components and Unified Communications application software. The service protects you with advanced hardware replacement should a device or system fail and provides software updates to make sure applications run smoothly and are always up to date.
The service combines all of your Cisco Unified Communications system support requirements under one contract. This eliminates the need for multiple contracts for each application and server. Your service contracts are simplified with reduced administrative overhead, resulting in faster time to problem resolution. Cisco Essential Operate Services include capabilities similar to those of Cisco SMARTnet and Software Application Support (SAS) offerings:
Unified Communications software-only application support includes:
- Full-time telephone and remote technical and maintenance support services
- Maintenance and minor release updates
- Cisco.com knowledge base, including access to Software Advisor, Technical Assistance Center (TAC) Case Collection, My Tech Support, Output Interpreter, peer-to-peer online forums, and the TAC newsletter
- Advanced hardware replacement (with the option of an onsite field engineer)
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features replacement service for dependable efficiency with peace of mind
- Service Depot service location for better usability and increased efficiency
- Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
- Next Business Day - Replacement - Availability: 8x5 service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Unified Communications Essential Operate Service - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Sub Type
- Electronic Physical
- Service Description
- 8x5xNext Business Day
- Provided Support
- Replacement Software Support Phone Support Web Knowledge Base Access New Releases Update
- Service Response Time
- Next Business Day - Replacement - Availability: 8x5
- Service Location
- Service Depot