Cisco Customer Experience (CX) Level 1 - Extended Service - Service
8 x 5 x Next Business Day - Service Depot - Exchange
About This Product
Overview
Boost productivity to yield greater efficiency
Thriving in today's unpredictable business environment can be a challenge, but it doesn't have to be. Approaching the way your organization operates behind the scenes at a strategic level can be an effective way to manage and meet your goals, reducing risk, creating efficiencies and boosting productivity. An important element is ensuring your IT investments are operating as cohesively as possible, based on support and insights that guide you along the journey.
Cisco® Customer Experience (CX) Success Tracks is designed to help you simplify and accelerate the adoption of your Cisco solutions to ensure you derive the maximum benefit from your technology investments. We know that every business has unique IT service and engagement requirements. To support your company along the journey - from deployment and adoption to your next transition - we offer different levels of service to help you achieve results
Success Tracks are comprised of four levels of service and suite of capabilities - Expert Resources, Trusted Support, Insights and Analytics, and Contextual Learning. You choose the service level depending on what works best for your needs, and accessed through a single pane of glass, CX Cloud.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Phone Support service is included to assist you with resolving issues and address problems through the available support features
- Next Business Day - Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- Customer Experience (CX) Level 1 - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 8x5xNext Business Day
- Provided Support
- Phone Support Replacement Web Support Consulting Online Training New Releases Update Training
- Service Response Time
- Next Business Day - Replacement
- Service Location
- Service Depot
- Product Supported
- Cisco IE-3000-8TC, IE-3000-8TC-RF Cisco IE 3000 Swit