Cisco CX Success Tracks Level 1 - Service

Manufacturer: Cisco Systems, Inc
Mfr. Part: CON-L1SW-DNMMAPLD

24 x 7 x 30 Minute - Technical

Cisco CX Success Tracks Level 1 - Service

About This Product

Overview

Boost productivity to yield greater efficiency

Thriving in today's unpredictable business environment can be a challenge, but it doesn't have to be. Approaching the way your organization operates behind the scenes at a strategic level can be an effective way to manage and meet your goals, reducing risk, creating efficiencies and boosting productivity. An important element is ensuring your IT investments are operating as cohesively as possible, based on support and insights that guide you along the journey.

Cisco® Customer Experience (CX) Success Tracks is designed to help you simplify and accelerate the adoption of your Cisco solutions to ensure you derive the maximum benefit from your technology investments. We know that every business has unique IT service and engagement requirements. To support your company along the journey - from deployment and adoption to your next transition - we offer different levels of service to help you achieve results.

Success Tracks are comprised of four levels of service and suite of capabilities - Expert Resources, Trusted Support, Insights and Analytics, and Contextual Learning. You choose the service level depending on what works best for your needs, and accessed through a single pane of glass, CX Cloud.

  • Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
  • Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
  • 30 Minute - Phone Support service response time helps accommodate service needs within the defined response window

Quick Specifications

Service Name
CX Success Tracks Level 1
Product Type
Service
Service Main Type
Technical
Service Description
24x7x30 Minute
Provided Support
Phone Support Web Support Remote Knowledge Transfer Remote Training Web Knowledge Base Access New Releases Update
Service Response Time
30 Minute - Phone Support
Product Supported
Cisco DN-MM-APL Installation Type: Locally installed