Cisco Customer Experience (CX) Level 2 - Service
24 x 7 x 4 Hour - On-site - Technical
About This Product
Overview
Get the information you need to scale outcomes faster
New technologies can drive innovation and growth. Yet managing disparate infrastructures and solutions can create complexities that slow down your productivity. All the while, in an ever-changing environment, the need to maintain application availability and network resiliency, while deriving value more quickly from your IT Investments, is more important than ever.
Cisco® Success Tracks are designed to help you simplify and accelerate the adoption of your Cisco solutions to ensure you derive the maximum benefit from your technology investments. We know that every business has unique IT service and engagement requirements. To help your company along the journey - from deployment and adoption to your next transition - we offer different levels of service to help you achieve results.
Success Tracks are comprised of four levels of service and suite of capabilities.
These include Expert Resources, Trusted Support, Insights and Analytics, and Contextual Learning. You choose the service level depending on what works best for your needs, and accessed through a digital interface, CX Cloud.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features phone support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- 4 Hour service response time for convenient and efficient handling of service needs
- On?site service provides direct assistance at your location, helping address issues without requiring travel to an external service point
Quick Specifications
- Service Name
- Customer Experience (CX) Level 2
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support
- Service Response Time
- 4 Hour
- Service Location
- On-site