Cisco Customer Experience (CX) Level 2 - Service
24 x 7 x 4 Hour - On-site - Technical
About This Product
Overview
Get the information you need to scale outcomes faster
New technologies can drive innovation and growth. Yet managing disparate infrastructures and solutions can create complexities that slow down your productivity. All the while, in an ever-changing environment, the need to maintain application availability and network resiliency, while deriving value more quickly from your IT Investments, is more important than ever.
Cisco® Success Tracks are designed to help you simplify and accelerate the adoption of your Cisco solutions to ensure you derive the maximum benefit from your technology investments. We know that every business has unique IT service and engagement requirements. To help your company along the journey - from deployment and adoption to your next transition - we offer different levels of service to help you achieve results.
Success Tracks are comprised of four levels of service and suite of capabilities. These include Expert Resources, Trusted Support, Insights and Analytics, and Contextual Learning. You choose the service level depending on what works best for your needs, and accessed through a digital interface, CX Cloud.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features phone support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- 4 Hour service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- On?site service provides support at your location, helping you receive assistance without needing to transport the equipment elsewhere
Quick Specifications
- Service Name
- Customer Experience (CX) Level 2
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support
- Service Response Time
- 4 Hour
- Service Location
- On-site
- Product Supported
- Cisco UCS SP Select 5108 A.