Cisco Partner Support for Unified Computing - Extended Service - Service
8 x 5 x Next Business Day - Exchange - Parts
About This Product
Overview
Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.
You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.
- Keeps your system optimally maintained with a predictable total cost of ownership
- New Releases Update service included to resolve your problems
- Parts service characteristics for better usability and increased efficiency
- Next Business Day - Parts Replacement service response time for better accommodation with maximum reliability
Quick Specifications
- Service Name
- Partner Support for Unified Computing - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 8x5xNext Business Day
- Provided Support
- New Releases Update Parts Replacement Phone Support Web Knowledge Base Access
- Service Response Time
- Next Business Day - Parts Replacement
- Service Characteristic
- Parts
- Product Supported
- Cisco BE6K-M6-K9