Cisco Partner Support Service - Extended Service - 1 Year - Service
24 x 7 x 4 Next Business Day - On-site - Exchange
About This Product
Overview
Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.
You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.
- Gives you complete peace of mind and confidence in your results
- Parts Replacement service included to resolve your problems
- On-site service location for better usability and increased efficiency
- 4 Hour - Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Partner Support Service - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Next Business Day
- Provided Support
- Parts Replacement Phone Support Remote Diagnosis Product Info Support Web Knowledge Base Access New Releases Update Intrusion Definition Update
- Service Response Time
- 4 Hour - Parts Replacement
- Service Location
- On-site
- Service Duration
- 1 Year