Cisco Partner Support Service (PSS) - Service
8 x 5 x Next Business Day - Exchange - Parts
About This Product
Overview
Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.
You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.
- Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- Next Business Day - Parts service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
Quick Specifications
- Service Name
- Partner Support Service (PSS)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 8x5xNext Business Day
- Provided Support
- Phone Support Parts Replacement
- Service Response Time
- Next Business Day - Parts
- Service Characteristic
- Parts