Cisco Partner Support Service (PSS) - Service
8 x 5 x Next Business Day - Exchange - Parts
About This Product
Overview
Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.
You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.
- Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
- Features phone support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
- Next Business Day - Parts Replacement service response time for convenient and efficient handling of service needs
Quick Specifications
- Service Name
- Partner Support Service (PSS)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 8x5xNext Business Day
- Provided Support
- Phone Support Parts Replacement
- Service Response Time
- Next Business Day - Parts Replacement
- Service Characteristic
- Parts