Cisco RMA Only - Service
Manufacturer: Cisco Systems, Inc
Mfr. Part: CON-RO2-MS42HWS2
24 x 7 x 2 Hour - Technical
About This Product
Overview
This Service provides an optional add-on hardware replacement service for existing Cisco customers with active subscription licenses that include technical support services.
Where available, Cisco will provide Advance Replacement for eligible Hardware. The RMA Only option provides full unit replacement and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. The RMA Only Service option is only available for purchase where You have an existing subscription is in place.
- Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- 2 Hour - Return Material Authorization service response time helps accommodate service needs within the defined response window
Quick Specifications
- Service Name
- RMA Only
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Return Material Authorization
- Service Response Time
- 2 Hour - Return Material Authorization
- Product Supported
- Cisco CON-RO2XXX