Cisco RMA Upgrade - Service
Manufacturer: Cisco Systems, Inc
Mfr. Part: CON-ROB-CW97ICFG
8 x 5 x Next Business Day - On-site - Exchange - Parts
About This Product
Overview
This Service provides an upgrade for Hardware replacement delivery and is intended for existing Cisco customers with active subscription licenses that include technical support Services.
Where available, Cisco will provide Advance Replacement for eligible Hardware, full unit replacement, and optional onsite resources. This Service does not entitle You to receive any additional service delivery elements, which are delivered by the required TAC entitled subscription. This Service is only available for purchase where You have an existing subscription is in place.
- Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
- Features return material authorization service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- Next Business Day - Advanced Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- On?site service provides direct assistance at your location, helping address issues without requiring travel to an external service point
Quick Specifications
- Service Name
- RMA Upgrade
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 8x5xNext Business Day
- Provided Support
- Return Material Authorization Phone Support Replacement Hardware Support Parts Replacement
- Service Response Time
- Next Business Day - Advanced Replacement
- Service Location
- On-site
- Service Characteristic
- Parts