Cisco Smart Net Total Care - Extended Service - Service
24 x 7 x 2 Hour - Exchange - Parts - Electronic, Physical
About This Product
Overview
Cisco Smart Net Total Care™ helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). It also offers integrated smart capabilities, providing current information about your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.
Cisco TAC experts are accessible 24 hours a day, 365 days per year. Technical services are backed by advance hardware replacement in as little as two hours Online self-help tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues quickly, often without opening a case.
Smart capabilities are delivered through the Smart Net Total Care portal, providing actionable reports and automation to support your Cisco products. Customizable screens show you up-to-date information about the service coverage, product lifecycles, and alerts that apply to your network.
Together, these foundational technical services and smart capabilities can help you resolve problems more quickly, mitigate risk, and improve operational efficiency.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Troubleshooting helps you to identify the core of the issue and efficiently provides a long-term solution to ensure maximum usability
- Electronic service sub type for better reliability and ensure maximum productivity
- Parts service characteristics for better reliability and ensure maximum productivity
- 2 Hour - Parts Replacement service response time for timely completion with increased dependability
Quick Specifications
- Service Name
- Smart Net Total Care - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Sub Type
- Electronic Physical
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Software Update Software Upgrade Troubleshooting Configuration New Releases Update Web Knowledge Base Access Parts Replacement
- Service Response Time
- 2 Hour - Parts Replacement
- Service Characteristic
- Parts