Cisco Smart Net Total Care - Extended Service - Service

Overview

• Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
• Physical service sub type supports tasks that involve in-person handling, helping maintain steady operational work within the service coverage
• Features replacement service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
• Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
• Next Business Day - Parts service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines