Cisco SMARTnet - Extended Service - Service
Manufacturer: Cisco Systems, Inc
Mfr. Part: CON-SNTP-ASR920ZA
24 x 7 x 4 Hour - Exchange - Parts - Physical, Electronic
About This Product
Overview
Cisco SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
- Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Access to the extensive Cisco.com knowledgebase and tools
- Hardware replacement options include 2-hour, 4-hour, Next-business-day (NBD) advance replacement, as well as Return for Repair (RFR)
- Ongoing operating system software updates including both minor and major releases within the licensed feature set
- Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
- Proactive diagnostics and real-time alerts on select devices with Smart Call Home
- Protects your investment and adds value with increased reliability
- Features phone support service that helps you handle any mishaps
- Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
- Parts service characteristics for your convenience and ease of operation
- 4 Hour - Part Replacement service response time for your convenience with maximum efficiency
Quick Specifications
- Service Name
- SMARTnet - Extended Service
- Product Type
- Service
- Service Main Type
- Exchange
- Service Sub Type
- Physical Electronic
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support New Releases Update Web Knowledge Base Access Parts Replacement Diagnosis
- Service Response Time
- 4 Hour - Part Replacement
- Service Characteristic
- Parts