Cisco SMARTnet Solution Support - Extended Service - Service

Overview

• Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
• Physical service sub type assists with hands-on tasks that help progress project work within planned timelines under the service framework
• Features replacement service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
• Parts service characteristics outline features designed to support usability and help maintain efficient operation during the service period
• 4 Hour - Parts service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines