Cisco Smart Net Total Care Solution Support - Extended Service - Service

Overview

• Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
• Physical service sub type assists with hands-on tasks that help progress project work within planned timelines under the service framework
• Features replacement service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
• Parts service characteristics define features intended to support convenient use and assist with routine operational needs
• 4 Hour - Parts service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines