Cisco Smart Net Total Care Solution Support - Extended Service - Service

Overview

• Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
• Physical service sub type supports scheduling flexibility for work carried out on site, helping align tasks with available service arrangements
• Features replacement service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
• Parts service characteristics outline features designed to support usability and help maintain efficient operation during the service period
• 4 Hour - Parts service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines