Cisco Base - 1 Year - Service
24 x 7 - Technical
About This Product
Overview
This document describes Cisco Base Services which you the "End-User" have purchased (and Cisco will be providing) either directly from Cisco or through a Cisco Authorized Channel. It should be read in conjunction with the following documents posted at www.cisco.com/go/servicedescriptions: (i) the Glossary of Terms, (ii) the Priority and Escalation Guideline and (iii) the list of Services not covered. This document is for description purposes only. It is not a contract and does not create any rights or obligation for you or for Cisco. The contract, if any, governing the provision of Cisco Services shall be either: (a) the one signed by you and Cisco if you are purchasing the services directly from Cisco or (b) the one between you and the Cisco Authorized Channel.
- Access to Cisco.com. This system provides EndUser with helpful technical and general information on Cisco Products as well as access to Cisco's on-line Software Center library. Please note that access restrictions identified by Cisco from time to time may apply.
- Assist End-User by telephone, facsimile, or electronic mail (for information related to Product use, configuration and troubleshooting).
- Provide 24 hours per day, 7 days per week access to the Cisco TAC. Cisco will respond within one (1) hour for all calls received during Standard Business Hours and for Severity 1 and 2 calls received outside Standard Business Hours. For Severity 3 and 4 calls received outside Standard Business Hours, Cisco will respond no later than the next Business Day.
- Manage problems according to the Cisco Severity and Escalation Guideline.
- Work-around solutions or patches to reported Software problems using reasonable commercial efforts. Cisco will either make available a Software patch from the Cisco.com Software Center (www.cisco.com/software) or ship a Maintenance Release to End-User for the Product experiencing the problem.
- Updates where available and where End-User requests these for supported Software.
- If a Feature Set Upgrade is licensed, End-User will be entitled to Updates (subject to anything to the contrary contained in this exhibit or the Agreement) at the upgraded level for the licensed Hardware.
- Software releases and any supporting documentation will be made available from the Cisco.com Software Center (www.cisco.com/software) or on physical media such as CDROM. Applicable supporting documentation, if available, is limited to one copy per Software release. End-User can, however, purchase additional copies from Cisco.
Quick Specifications
- Service Name
- Base
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7
- Provided Support
- Phone Support New Releases Update Web Knowledge Base Access
- Service Duration
- 1 Year
- Product Supported
- Cisco: N9K-C93180YC-FX3H N9K-C93180YC-FX3H= Class of Equipment:Complicated network devices