Cisco Software Support Service Basic - Service

For an on-premises perpetual Software license, Software Support may be available for purchase for Software Support coverage. Software Support has the same service deliverables of the Software Support Basic option with Phone Support.

For an on-premises perpetual Software license, the Software Support option purchased with the license should be identified. If the option is not identifiable, the Basic option with phone support or Software Support is the default. The Enhanced option includes the deliverables of the Basic option. The Premium option includes the deliverables of the Enhanced and the Basic option.

For Software subscription licenses and Software as a Service subscriptions, a specific Software Support option is included. If the option is not identifiable, the base Product-level support option with online support is the default. Customer may purchase any available additional Software Support option to complement the included Software Support deliverables in that subscription. For a subscription that includes only the base Product-level support deliverables, the Enhanced option can be purchased for additional Enhanced deliverables. Alternatively, the Premium option can be purchased for additional deliverables described in the Enhanced and the Premium sections.