Cohesity Partner Premium Support - Service

Overview

• Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
• Features parts replacement service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
• Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
• 4 Hour - Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines