Dell Upgrade from 1Y Next Business Day to 3Y ProSupport

Manufacturer: Dell Technologies
Mfr. Part: 808-3126

24 x 7 - On-site - Technical - Electronic, Physical

Dell Upgrade from 1Y Next Business Day to 3Y ProSupport

About This Product

Overview

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

  • 24x7 direct access to in-region non-scripted ProSupport engineers
  • Hardware and software support, proactive issue resolution with telemetry-driven insights.
  • Next business day onsite support after remote diagnosis
  • Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts
  • Self-heal before issues occur
  • Improve ProductivityBenefit from hyperefficient resolution

Quick Specifications

Service Name
ProSupport - Upgrade
Product Type
Service
Service Main Type
Technical
Service Sub Type
Electronic Physical
Service Description
24x7
Provided Support
Phone Support Remote Diagnosis
Service Response Time
Next Business Day - Phone Support
Service Location
On-site