Dell Upgrade from 3Y ProSupport to 5Y ProSupport

Manufacturer: Dell Technologies
Mfr. Part: 808-3173

24 x 7 - On-site - Technical - Electronic, Physical

Dell Upgrade from 3Y ProSupport to 5Y ProSupport

About This Product

Overview

ProSupport for PCs is the right offering for all commercial businesses. Featuring 24x7 direct access to in-region engineers, next business day onsite repairs, and automated, proactive issue resolution with telemetry-driven insights, ProSupport reduces end-user downtime while freeing up IT time to focus on higher-value projects.

Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.

Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.

  • 24x7 direct access to in-region non-scripted ProSupport engineers
  • Hardware and software support, proactive issue resolution with telemetry-driven insights.
  • Next business day onsite support after remote diagnosis
  • Enable SupportAssist for fleet automated issue detection, proactive resolution and alerts
  • Self-heal before issues occur
  • Improve ProductivityBenefit from hyperefficient resolution

Quick Specifications

Service Name
ProSupport - Upgrade
Product Type
Service
Service Main Type
Technical
Service Sub Type
Electronic Physical
Service Description
24x7
Provided Support
Phone Support Remote Diagnosis
Service Response Time
Next Business Day - Phone Support
Service Location
On-site