ESET Premium Support - (Renewal) - 1 Year / Unlimited Incident - Service
24 x 7 x 2 Hour - Technical
About This Product
Overview
Premium Support service
When it comes to deploying comprehensive IT security, rely on ESET to supply the expertise you need. Premium Support is available 24/7/365, ensuring you have continuous access to the world's best professional support to address your IT security setup and deployment needs and issues. We guarantee responsive, tailored support that will reduce the risk of any interruption to your operations.
Find out exactly how ESET's Premium Support services can help you get the most out of the ESET IT security deployed across your organization.
Premium Support
A guaranteed, prioritized and accelerated product support package including fast and detailed analysis of any problems, followed by precise troubleshooting advice at any hour of the day or night. Responses are tailored to your individual needs, with immediate resolution of technical issues in your security environment, response to critical issues within minutes of notification, and prioritized access to ESET HQ experts.
- Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
- Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- 2 Hour - Phone Support service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 1 Year / Unlimited Incident service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Quick Specifications
- Service Name
- Premium Support - (Renewal)
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x2 Hour
- Provided Support
- Phone Support Deployment Health Check Software Support Priority Call Queue
- Service Response Time
- 2 Hour - Phone Support
- Service Duration
- 1 Year / Unlimited Incident
- Product Supported
- Software: License Qty: 1 seat License Pricing: Volume / level E (100-249)