Fortinet FortiCare Premium - Extended Service (Renewal) - 1 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-CBF8F-247-02-12
Service Depot - Exchange
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features firmware updates service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Next Business Day - Advance Hardware Replacement service response time helps accommodate service needs within the defined response window
- 1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Premium - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Firmware Updates New Releases Update Phone Support Replacement Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- Next Business Day - Advance Hardware Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year
- Product Supported
- Fortinet FortiGate 240D