Fortinet FortiCare Premium - Extended Service (Renewal) - 3 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-F1K1F-211-02-36
24 x 7 x 4 Hour - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features email support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Parts service characteristics outline features designed to support usability and help maintain efficient operation during the service period
- 4 Hour - Advance Parts Replacement service response time helps accommodate service needs within the defined response window
- 3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Premium - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support Firmware Updates New Releases Update Parts Replacement Phone Support Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year