Fortinet FortiCare Premium - Extended Service (Renewal) - 5 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-FG9H1-211-02-60
24 x 7 x 4 Hour - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Email Support service is included to assist you with resolving issues and address problems through the available support features
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- 4 Hour - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 5 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Premium - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support Firmware Updates New Releases Update Parts Replacement Phone Support Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 5 Year