Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 3 Year - Service
24 x 7 x Next Business Day - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet's products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features email support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
- Next Business Day - Advance Parts Replacement service response time for convenient and efficient handling of service needs
- 3 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7xNext Business Day
- Provided Support
- Email Support New Releases Update Parts Replacement Phone Support Web Knowledge Base Access Web Support
- Service Response Time
- Next Business Day - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year