Fortinet FortiCare Premium RMA Engineer - Extended Service (Renewal) - 3 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-FVG16-212-02-36
24 x 7 x 4 Hour - On-site - Exchange - Parts & Labor
About This Product
Overview
FortiCare Premiumis targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides reliable support to resolve all your technical issues
- Features web knowledge base access service that helps you handle any mishaps
- Get valuable support at your doorstep without traveling one bit
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- 4 Hour - RMA service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- FortiCare Premium RMA Engineer - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Web Knowledge Base Access Return Merchandise Agreement (RMA) Phone Support Email Support Web Support New Releases Update Parts Replacement Repair Firmware Updates Asset Management
- Service Response Time
- 4 Hour - RMA
- Service Location
- On-site
- Service Duration
- 3 Year