Fortinet FortiCare Elite - Extended Service (Renewal/Upgrade) - 3 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-G70GP-204-02-36
Service Depot - Exchange
About This Product
Overview
FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features firmware updates service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- 4 Hour - Advance Hardware Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Elite - Extended Service (Renewal/Upgrade)
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Firmware Updates New Releases Update Phone Support Replacement Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Advance Hardware Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
- Fortinet FortiGate 70G-POE