Fortinet FortiCare Elite - Extended Service (Renewal/Upgrade) - 3 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-GR70P-204-02-36
Service Depot - Exchange
About This Product
Overview
FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features firmware updates service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- 4 Hour - Advance Hardware Replacement service response time helps accommodate service needs within the defined response window
- 3 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Elite - Extended Service (Renewal/Upgrade)
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Firmware Updates New Releases Update Phone Support Replacement Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Advance Hardware Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
- Fortinet FortiGate Rugged 70G