Fortinet FortiCare Elite - Extended Service (Renewal) - 3 Year - Service

Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-GT31G-284-02-36

24 x 7 x Next Business Day - Service Depot - Exchange

Fortinet FortiCare Elite - Extended Service (Renewal) - 3 Year - Service

About This Product

Overview

This top-tier support delivers unparalleled assistance to organizations, with round-the-clock availability every day of the year. Enjoy swift response times and specialized guidance to meet your support needs effectively.

FortiCare Elite is ideal for organizations that require faster response times to meet business demands. It's also perfect for companies needing long-term firmware support, flexibility to upgrade to Priority RMA, and customers who prefer a single portal to monitor device and security health.

FortiCare Elite also offers 18 months of Extended End of Engineering support making it particularly suitable for organizations seeking reliability and stability. This extended support includes additional quality assurance testing, allowing users more time to plan, prepare, and validate their next software upgrade.

In addition, it also provides access to the FortiCare Elite portal that provides information that can be used to optimize your network performance and elevate your security posture through a proactive approach. This extra layer of advanced monitoring ensures that potential issues are identified and addressed before they become critical issues.

  • 15-minute response time for critical issues
  • Two-hour response time for noncritical issues
  • A variety of access options, including 24x7 phone and online support
  • Expedited issue resolution to help with increased uptime
  • 18-month extended firmware support
  • Device insights and monitoring portal

Quick Specifications

Service Name
FortiCare Elite - Extended Service (Renewal)
Product Type
Service
Service Main Type
Exchange
Service Description
24x7xNext Business Day
Provided Support
Replacement Phone Support Web Support Web Knowledge Base Access New Releases Update Return Material Authorization Monitoring Firmware Updates Asset Management
Service Response Time
Next Business Day - Replacement
Service Location
Service Depot
Service Duration
3 Year