Fortinet FortiCare Plus Advanced Services Ticket Handling - Extended Service (Renewal) - 3 Year - Service
24 x 7 x Next Business Day - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet's products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
- Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
- Email Support service is included to assist you with resolving issues and address problems through the available support features
- Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
- Next Business Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 3 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Plus Advanced Services Ticket Handling - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7xNext Business Day
- Provided Support
- Email Support New Releases Update Parts Replacement Phone Support Web Knowledge Base Access Web Support
- Service Response Time
- Next Business Day - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year