Fortinet FortiCare Priority RMA Service - 3 Year - Service
On-site - Exchange
About This Product
Overview
Businesses depend on their networks and security systems to be online 24x7x365, providing vital services to users and protecting the organization from cyberthreats. Customers need failover capabilities to maintain high availability, regardless of whether they're a large enterprise with numerous branch locations or a small business.
It's no secret that downtime hurts every organization, impacting revenue, brand reputation, and customer satisfaction. To meet every customer's needs, Fortinet recently revamped its Priority Return Merchandise Authorization (PRMA) service to serve more locations worldwide. The Secure RMA Service (SRMA) is for customers seeking the highest data protection within their physical environment, eliminating the need to return the defective device and this service is available globally.
What Is the FortiCare Priority RMA Service?
The FortiCare Priority RMA Service is designed to meet your availability and hardware replacement needs, whether next-calendar-day or four-hour delivery. In addition to shipping hardware to your location, Fortinet can also send an engineer to your site to replace the defective hardware. With the FortiCare Priority RMA Service, you can enjoy a seamless, stress-free experience that minimizes service disruption.
- Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
- Return Material Authorization service is included to assist you with resolving issues and address problems through the available support features
- 4 Hour - Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 3 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
- On?site service helps reduce downtime by providing assistance at your location, supporting quicker handling of issues when needed
Quick Specifications
- Service Name
- FortiCare Priority RMA Service
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Return Material Authorization Replacement
- Service Response Time
- 4 Hour - Replacement
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- Fortinet FortiPAM-1000G