Fortinet FortiCare Premium with RMA - Extended Service (Renewal) - 3 Year - Service
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor
About This Product
Overview
We provide FortiCare technical support and RMA services on a per-device basis for 24x7 support and timely issue resolution. FortiCare support services are available across the entire Fortinet Security Fabric, enabling a single source for support and troubleshooting. Flexible support options help organizations maximize uptime, security, and performance according to the unique needs of each business.
Technical support is delivered through our Global Technical Assistance Centers. Each geographical region has a Center of Expertise that is supplemented by regional support centers. This enables us to provide regional and local language support. Foundational FortiCare device-level support includes:
- Global toll-free numbers that are available 24x7, depending on the service option
- Web chat for quick answers
- A support portal for ticket creation or to manage assets and life cycles
- Access to software updates and next-business-day RMA service is available, depending on the service option
- Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
- Parts Replacement service is included to assist you with resolving issues and address problems through the available support features
- Parts and labor service characteristics detail the work included for completing maintenance tasks efficiently within the defined service scope
- 4 Hour - Parts & Labor service response time helps accommodate service needs within the defined response window
- 3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- On?site service provides support at your location, helping address issues directly within the workspace as part of the defined service
Quick Specifications
- Service Name
- FortiCare Premium with RMA - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7x4 Hour
- Provided Support
- Parts Replacement Repair Phone Support Email Support Web Knowledge Base Access Web Support New Releases Update Return Merchandise Agreement (RMA) Firmware Updates Asset Management
- Service Response Time
- 4 Hour - Parts & Labor
- Service Location
- On-site
- Service Duration
- 3 Year