Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-S124N-212-02-60
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features email support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- On?site service provides support at your location, helping address issues directly within the workspace as part of the defined service
- Parts and labor service characteristics describe the support available for maintenance needs, helping manage repair tasks under the service plan
- 4 Hour - Parts and Labor service response time for convenient and efficient handling of service needs
- 5 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
Quick Specifications
- Service Name
- FortiCare Premium RMA - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support Firmware Updates New Releases Update Parts Replacement Phone Support Repair Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 5 Year