Fortinet FortiCare Comprehensive Support - Extended Service (Renewal) - 1 Year - Service
24 x 7 x Next Business Day - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet's products and services. FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their Fortinet capabilities. Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots.
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite. The newly launched Elite service provides 15-minute response times for key product families. Organizations have the flexibility to procure different levels of service for different devices based on their availability needs. Companies should also consider FortiCare Advanced Support and Professional Services.
- Protects your investment and adds value with increased reliability
- Features email support service for dependable efficiency with peace of mind
- Service depot offers fast, reliable and cost-effective response
- Parts service characteristics for better reliability and ensure maximum productivity
- Next Business Day - Advance Parts Replacement service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum efficiency and precise results
Quick Specifications
- Service Name
- FortiCare Comprehensive Support - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7xNext Business Day
- Provided Support
- Email Support New Releases Update Parts Replacement Phone Support Web Knowledge Base Access Web Support
- Service Response Time
- Next Business Day - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year