Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-S3E32-210-02-36
24 x 7 x Next Day - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features email support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- Next Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Quick Specifications
- Service Name
- FortiCare Premium RMA - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7xNext Day
- Provided Support
- Email Support Firmware Updates New Releases Update Parts Replacement Phone Support Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- Next Day - Advance Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 3 Year