Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 3 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-S3E32-212-02-36
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Features email support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
- On?site service helps reduce downtime by providing assistance at your location, supporting quicker handling of issues when needed
- Parts and labor service characteristics describe the support available for maintenance needs, helping manage repair tasks under the service plan
- 4 Hour - Parts and Labor service response time for convenient and efficient handling of service needs
- 3 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
Quick Specifications
- Service Name
- FortiCare Premium RMA - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support Firmware Updates New Releases Update Parts Replacement Phone Support Repair Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 3 Year