Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-T1E24-212-02-60
24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Email Support service included to resolve your problems
- On-site support helps youlimit any downtime to the absolute minimum
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 4 Hour - Parts and Labor service response time for timely completion with increased dependability
- 5 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- FortiCare Premium RMA - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support Firmware Updates New Releases Update Parts Replacement Phone Support Repair Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 4 Hour - Parts and Labor
- Service Location
- On-site
- Service Duration
- 5 Year