Fortinet FortiCare Premium RMA - Extended Service (Renewal) - 5 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-W112D-210-02-60
24 x 7 x Next Day - Service Depot - Exchange - Parts
About This Product
Overview
FortiCare Premiumis targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Web Knowledge Base Access service is included to assist you with resolving issues and address problems through the available support features
- Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
- Next Day - Parts Replacement service response time helps accommodate service needs within the defined response window
- 5 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Premium RMA - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Service Description
- 24x7xNext Day
- Provided Support
- Web Knowledge Base Access Return Merchandise Agreement (RMA) Phone Support Email Support Web Support New Releases Update Firmware Updates Asset Management Parts Replacement
- Service Response Time
- Next Day - Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 5 Year