Fortinet FortiCare Premium - Extended Service (Renewal) - 5 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC-10-XW51G-247-02-60
Service Depot - Exchange
About This Product
Overview
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer
- Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
- Firmware Updates service is included to assist you with resolving issues and address problems through the available support features
- Next Business Day - Advance Hardware Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 5 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
- Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Quick Specifications
- Service Name
- FortiCare Premium - Extended Service (Renewal)
- Product Type
- Service
- Service Main Type
- Exchange
- Provided Support
- Firmware Updates New Releases Update Phone Support Replacement Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- Next Business Day - Advance Hardware Replacement
- Service Location
- Service Depot
- Service Duration
- 5 Year
- Product Supported
- Fortinet FortiExtender 511G-WiFi