Fortinet FortiCare Elite - Renewal - 1 Year - Service
Manufacturer: Fortinet, Inc
Mfr. Part: FC4-10-FGVVS-204-02-12
24 x 7 x 15 Minute - Technical
About This Product
Overview
FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
- Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
- Features firmware updates service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- 15 Minute - Phone Support service response time helps accommodate service needs within the defined response window
- 1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Quick Specifications
- Service Name
- FortiCare Elite - Renewal
- Product Type
- Service
- Service Main Type
- Technical
- Service Description
- 24x7x15 Minute
- Provided Support
- Firmware Updates New Releases Update Phone Support Return Merchandise Agreement (RMA) Web Knowledge Base Access Web Support
- Service Response Time
- 15 Minute - Phone Support
- Service Duration
- 1 Year
- Product Supported
- Fortinet FortiGate-VM08 Virtual Appliance Installation Type: Locally installed Upgrade from: Fortinet FortiCare Premium