HP Care Pack Active Care Service - Extended Warranty - 3 Year - Warranty
9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor
About This Product
Overview
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Benefits
Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Features
HP TechPulse predictive and proactive alerts and notifications
Hardware health monitoring, provides updated fast health checks on devices in your fleet
Hardware device information - including BIOS and firmware updates
Auto-ticketing - for hard disk drives & batteries needing replacement
Remote problem diagnosis and support
Next business day onsite hardware support
Replacement parts and materials
Firmware updates for selected products
- Warranty offers a reliable, convenient problem-solving solution
- Parts Replacement service included to resolve your problems
- On-site service location for your convenience and ease of operation
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- Next Business Day - Parts & Labor service response time for your convenience with maximum efficiency
- 3 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Care Pack Active Care Service - Extended Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Description
- 9x5xNext Business Day
- Provided Support
- Parts Replacement Repair Phone Support New Releases Update Web Knowledge Base Access Remote Diagnosis
- Service Response Time
- Next Business Day - Parts & Labor
- Service Location
- On-site
- Service Duration
- 3 Year