HP Care Pack Active Care Service - Extended Service - 3 Year - Service
9 x 5 x Next Available Agent - On-site - Maintenance - Parts & Labor
About This Product
Overview
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.With remote technical support, predictive device health analytics, and remediation services, HP Active Care keeps employees up and running in the office or on the go. This service must be purchased with a NBD Onsite Support Care Pack to be activated.
Benefits
Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
- Gives you complete peace of mind and confidence in your results
- Parts Replacement service included to resolve your problems
- Get valuable support at your doorstep without traveling one bit
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- Next Available Agent - Parts and Labor service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum dependability and accurate results
Quick Specifications
- Service Name
- Care Pack Active Care Service - Extended Service
- Product Type
- Service
- Service Main Type
- Maintenance
- Service Description
- 9x5xNext Available Agent
- Provided Support
- Parts Replacement Repair Phone Support Remote Diagnosis Web Knowledge Base Access New Releases Update
- Service Response Time
- Next Available Agent - Parts and Labor
- Service Location
- On-site
- Service Duration
- 3 Year