HP Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty - 3 Year - Warranty
9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor
About This Product
Overview
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Benefits
Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Features
HP Active Care with Accidental Damage Protection (ADP)HP Active Care with Defective Media Retention (DMR)
HP Active Care with Travel Coverage
- Supports planning for the future of your equipment by offering extended coverage that helps you manage long?term protection needs
- Parts Replacement service is included to assist you with resolving issues and address problems through the available support features
- Parts and labor service characteristics outline the support included for maintenance tasks, helping manage upkeep within the service coverage
- Next Business Day - Parts and Labor service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 3 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
- On?site service helps reduce downtime by providing assistance at your location, supporting quicker handling of issues when needed
Quick Specifications
- Service Name
- Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty
- Product Type
- Warranty
- Service Main Type
- Maintenance
- Service Description
- 9x5xNext Business Day
- Provided Support
- Parts Replacement Repair Phone Support Accidental Damage Protection Remote Diagnosis Web Knowledge Base Access New Releases Update Defective Media Retention Travel Expense Coverage
- Service Response Time
- Next Business Day - Parts and Labor
- Service Location
- On-site
- Service Duration
- 3 Year