HP Care Pack Active Care - 3 Year - Warranty
On-site - Technical
About This Product
Overview
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.
Benefits
Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.
Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.
High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.
Features
HP TechPulse predictive and proactive alerts and notifications
Hardware health monitoring, provides updated fast health checks on devices in your fleet
Hardware device information - including BIOS and firmware updates
Auto-ticketing - for hard disk drives & batteries needing replacement
Remote problem diagnosis and support
Next business day onsite hardware support
Replacement parts and materials
Firmware updates for selected products
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features hardware support service that helps you handle any mishaps
- On-site service location for your convenience and ease of operation
- Next Business Day service response time for timely completion with increased dependability
- 3 Year service duration to ensure maximum productivity and deliver timely results
Quick Specifications
- Service Name
- Care Pack Active Care
- Product Type
- Warranty
- Service Main Type
- Technical
- Provided Support
- Hardware Support Predictive Support
- Service Response Time
- Next Business Day
- Service Location
- On-site
- Service Duration
- 3 Year