HP Care Pack Onsite Support with Predictive Detection Alerts, Defective Media Retention and Peripherals - 4 Year - Warranty
Manufacturer: HP Inc.
Mfr. Part: U64R4E
9 x 5 x Next Business Day - On-site - Exchange - Parts
About This Product
Overview
HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go. DMR will be available but will only extend to covering the base computer of the solution and will not extend to any of the peripherals. Solution covers Base Hardware and up to 6 additional peripherals sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.
- Purchasing an extended warranty helps maintain the value of your equipment over time by continuing coverage beyond the initial warranty period
- Features predictive support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
- Parts service characteristics define features intended to support convenient use and assist with routine operational needs
- Next Business Day - Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
- 4 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
- On?site service provides support at your location, helping you receive assistance without needing to transport the equipment elsewhere
Quick Specifications
- Service Name
- Care Pack Active Care Solution Support with Defective Media Retention
- Product Type
- Warranty
- Service Main Type
- Exchange
- Service Description
- 9x5xNext Business Day
- Provided Support
- Predictive Support Phone Support Defective Media Retention Hardware Support Parts Replacement
- Service Response Time
- Next Business Day - Parts Replacement
- Service Location
- On-site
- Service Duration
- 4 Year